Privacy Policy

Ownerized (“Ownerized,” “we,” “us,” or “our”) provides AI visibility, search, reputation, content, booking-flow, and AI implementation services for aesthetic clinics and related businesses.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.ownerized.com, request an audit, contact us, book a call, or engage Ownerized for services.

Scope of this Privacy Policy

This Privacy Policy applies to:

• visitors to our website;
• people who contact us, book a call, or request a free AI visibility audit;
• prospective clients and clients;
• authorized representatives, employees, contractors, or team members of clinics and businesses that work with us.

This Privacy Policy does not apply to third-party websites, platforms, or services that we do not own or control, including scheduling tools, forms, analytics providers, search engines, social media platforms, website platforms, CRM tools, or business profile platforms. Those services are governed by their own terms and privacy policies.

Information We Collect

We collect personal information in the following ways.

Information you provide to us

When you contact us, request an audit, book a call, or become a client, we may collect:

• name;
• email address;
• phone number;
• clinic or business name;
• job title or role;
• website URL;
• city, province/state, or business location;
• information you submit through forms, email, calls, or messages;
• booking details, meeting notes, and communication preferences;
• information about your clinic, services, locations, treatments, public profiles, website, reviews, social media, booking flow, and marketing systems.

Client engagement information

If you become a client, we may collect information needed to perform our services, such as:

• website CMS access;
• Google Business Profile access;
• analytics, search, or performance data;
• CRM, form, booking, or workflow access;
• social media or profile-management access;
• brand assets, images, copy, offers, treatment information, and approved marketing materials;
• account, billing, and payment-related information;
• project feedback, approvals, reports, and business communications.

We ask clients not to send us patient records, patient health information, medical charts, treatment histories, or other sensitive patient information unless we have entered into a separate written agreement specifically covering that information.

Publicly available information

For audits and visibility work, we may review publicly available information, including:

• your website;
• public Google results;
• AI search or answer-engine results;
• Google Business Profile and other business listings;
• reviews and public reputation signals;
• social media profiles;
• public directories;
• competitor visibility signals;
• publicly available treatment pages, content, and booking flows.

Information collected automatically

When you visit our website, we or our service providers may automatically collect certain technical information, such as:

• IP address;
• browser type;
• device type;
• pages visited;
• referring URL;
• approximate location derived from IP address;
• timestamps;
• site performance data;
• server logs;
• diagnostic and security information.

We may use privacy-conscious analytics and performance tools to understand how visitors use the site and to improve site reliability, speed, and content.

How We Use Information

We use personal information to:

• respond to inquiries;
• provide free AI visibility audits;
• schedule and conduct calls;
• assess whether Ownerized is a fit for your clinic or business;
• prepare proposals, scopes of work, reports, and recommendations;
• provide AI visibility, SEO, content, profile, reputation, CRM, workflow, booking, and AI implementation services;
• manage client accounts and projects;
• send service-related communications;
• send marketing communications where permitted by law;
• improve our website, services, internal processes, and client experience;
• monitor website performance and security;
• comply with legal, tax, accounting, and regulatory obligations;
• enforce our agreements and protect our rights, property, clients, systems, and users.

AI-Assisted Tools

Ownerized may use AI-assisted tools to support research, analysis, drafting, workflow design, content planning, and service delivery.

We do not intentionally submit patient health information or sensitive patient records into AI tools unless this is expressly agreed in a separate written agreement with appropriate privacy, security, and compliance terms.

AI-assisted outputs may contain errors or require review. Ownerized reviews and edits outputs before using them in client-facing work, but clients remain responsible for reviewing and approving any business, clinical, advertising, or regulatory claims before publication.

Legal Basis and Consent

Where required by law, we collect, use, and disclose personal information with consent. Consent may be express or implied, depending on the circumstances and the sensitivity of the information.

We may also collect, use, or disclose personal information where permitted or required by law, including to perform a contract, fulfill legal obligations, protect our systems, prevent fraud or abuse, or respond to lawful requests.

Marketing Communications

We may send commercial electronic messages, newsletters, service updates, or marketing communications where permitted by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us at hello@ownerized.com. We may still send transactional or service-related messages, such as project updates, invoices, account notices, meeting confirmations, or legally required communications.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, analytics tools, or similar technologies to:

• operate the website;
• remember preferences;
• understand site performance;
• improve content and user experience;
• protect against misuse or security threats.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

If Ownerized adds advertising, retargeting, or third-party tracking tools in the future, this Privacy Policy should be updated and, where required, appropriate consent mechanisms should be implemented.

How We Share Information

We do not sell personal information.

We may share personal information with:

Service providers

We may use vendors that help us operate our website, forms, scheduling, email, analytics, hosting, billing, CRM, project management, automation, reporting, AI-assisted workflows, or client services.

These providers may process information on our behalf or under their own privacy terms.

Client-authorized platforms

When we perform services for a client, we may access or update platforms that the client authorizes us to use, such as website CMS tools, Google Business Profile, social media profiles, analytics platforms, CRM systems, booking tools, form tools, directories, review platforms, or automation systems.

Professional advisors

We may share information with lawyers, accountants, bookkeepers, insurers, consultants, or other professional advisors where reasonably necessary.

Legal and safety reasons

We may disclose information where we believe it is necessary to comply with law, legal process, court order, governmental request, contractual obligations, security requirements, or to protect the rights, property, or safety of Ownerized, our clients, users, or others.

Business transfers

If Ownerized is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to appropriate confidentiality protections.

Patient and Health Information

Ownerized’s website, contact forms, free audits, and general marketing services are not intended to collect patient health information.

Clients must not submit patient records, identifiable patient images, patient messages, medical histories, treatment records, intake forms, or other personal health information to Ownerized unless we have entered into a separate written agreement covering that information.

Where a client asks Ownerized to work on systems involving patient communications, intake, follow-up, retention, booking, or internal clinic operations, additional privacy, security, health-information, and compliance terms may be required.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• respond to inquiries;
• deliver audits or services;
• maintain business records;
• comply with legal, tax, accounting, and reporting obligations;
• resolve disputes;
• enforce agreements;
• protect our systems and legal rights.

Retention periods may vary depending on the type of information and the nature of the relationship.

When information is no longer required, we will delete, anonymize, or securely retain it in accordance with applicable law and our legitimate business needs.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, loss, or destruction.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

Clients are responsible for maintaining secure credentials, using strong passwords, limiting access permissions, and promptly removing Ownerized’s access when no longer required.

International Processing

Ownerized is based in Canada, but our service providers may process or store information in Canada, the United States, or other jurisdictions.

By using our website, contacting us, or engaging our services, you understand that your information may be processed in jurisdictions with privacy laws that differ from those in your location.

Your Privacy Rights

Depending on where you live, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain information;
• withdraw consent, where processing is based on consent;
• object to or restrict certain processing;
• request information about how we collect, use, or disclose personal information;
• file a complaint with a privacy regulator.

To exercise privacy rights, contact us at hello@ownerized.com.

We may need to verify your identity before responding. We will respond within a reasonable timeframe and within any period required by applicable law.

Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, contact us at hello@ownerized.com and we will take appropriate steps to delete it.

Third-Party Links

Our website may link to third-party websites, platforms, forms, scheduling tools, social media pages, or other resources. We are not responsible for the privacy practices, content, security, or policies of third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Material changes may be communicated to active clients where appropriate.

Contact Us

Questions about this Privacy Policy or our privacy practices may be sent to:

Ownerized
Email: hello@ownerized.com
Website: www.ownerized.com